Your partner in futures design

Future-prepared companies are 33% more profitable than average. We help organizations in recognizing and leveraging possible futures by combining futures thinking and service design in a unique way.

Futures design

11Helsinki’s futures design projects combine an understanding of futures, customers, and business. In futures design, we develop solutions for the future and create tools for decision-making.

Trends and foresight

11Helsinki explores changes in the operational environment. An understanding of trends and weak signals is combined with tools that result quality insight that enable better decision-making.

Service design

11Helsinki co-creates customer experiences of the future with you. Service design is the key in building memorable and unique customer experiences. Foresight, business design and employee experience complete the package.


11Helsinki’s workshops are great when you want to get hands-on with developing your customer experience or leveraging future trends. They result in plenty of ideas and familiarize participants in new ways of working.

Inspiring keynotes

11Helsinki’s popular keynotes inspire and inform, with an aim to give participants an understanding of futures thinking, trends or customer centricity. We also touch on topics such as the future of work, customer experience and emotional market.


11Helsinki has trained hundreds of experts in public and private sector organizations. If you want to strengthen your organization’s capabilities in foresight, service design and customer centricity, our trainings are for you.

11Helsinki has strengthened customer-centricity and future-preparedness for these organizations.